If you find that the order you have received does not correspond to the one you placed, please contact our customer service department as soon as possible, quoting your order number.

Our team will help you to rectify the situation as quickly as possible, either by sending you the right item or by organizing a return.

We take the greatest care in packing each order. However, if your parcel arrives damaged, please contact us as soon as you receive it.

Please send us photos of the parcel and the items concerned, together with your order number, so that our team can quickly analyze the situation.

We will of course do our utmost to offer you the most suitable solution as quickly as possible.

If you wish to return an item, please contact our customer service department via our contact form, indicating your order number and e-mail address. We will then send you the necessary return instructions.

Upon receipt of the returned item and after verification of its condition, the refund will be processed within a maximum of 30 days.

Please note that refusing a parcel on delivery does not constitute a valid returns procedure. All return requests must be notified to our customer service department before the item is dispatched.

You have 14 days after receipt of your order to make a return and obtain a refund.

Conditions:

• Flowers must be returned in their original condition;

• Unused and undamaged products;

• Original packaging;

• Return shipping costs at customer’s expense.

Your order is tracked in real time by e-mail.

If you have any questions about the delivery of your parcel, our customer service team will be happy to assist you.

Orders placed during working days are generally prepared and dispatched within 24 to 48 hours. Once your order has been picked up by the carrier, you will receive a tracking number enabling you to follow the progress of your parcel.

Estimated delivery time is 2 to 3 working days.

The logistics partner is selected according to the destination country and delivery address.

Delivery may be free for purchases over a certain amount, according to the conditions in force in our store.

Artificial flowers are an excellent alternative to fresh flowers for those who want to enjoy the beauty of flowers without the constraints of maintenance. They require no water or regular replacement, and retain their appearance over time.

Thanks to today’s technologies and highly realistic finishes, they now offer a natural look that makes it easy to add a floral touch to any interior. Durable and timeless, they create an elegant décor that remains beautiful season after season.

Certain flower varieties are particularly popular in artificial versions, as they easily add elegance and character to an interior. Among the most popular are roses, lilies, orchids, tulips, poppies and hydrangeas.

These timeless flowers lend themselves perfectly to decorative arrangements, creating harmonious bouquets that fit in with any interior style, from classic to contemporary.

BLÓM Studio is a floral design studio specializing in high-end artificial flowers, founded in Belgium and based in the Waterloo region, near Brussels.

BLÓM Studio designs realistic bouquets and artificial flower arrangements for interior decoration, for both private and corporate customers. The studio’s aim is to bring the beauty of flowers to living and working spaces, in a sustainable, maintenance-free way.

Our artificial flowers are designed primarily for indoor use. They are designed for long-lasting decoration of a home, office or professional space.

To preserve their appearance and colors over time, it’s best to avoid prolonged exposure to direct sunlight, rain or extreme weather conditions, which could alter the materials.

Artificial flowers are designed to last for many years. Unlike fresh flowers, they don’t fade and retain their shape and color over time.

With simple care – such as occasional light dusting and avoiding prolonged exposure to direct sunlight – they can remain beautiful for many years, while continuing to embellish your home.

The manufacture of artificial flowers is based on meticulous design and the choice of carefully selected materials. Each flower is designed to reproduce the details of a natural flower: the shape of the petals, the suppleness of the stems and the nuances of color.

Production is carried out to the highest quality standards, with particular attention paid to manufacturing conditions. We take care to work with partners who respect responsible practices throughout the process.

Unlike fresh flowers, which have a limited lifespan, artificial flowers are designed to remain beautiful for many years. This means you can enjoy long-lasting floral decorations, while avoiding frequent bouquet replacements.

As part of this approach, we also seek to reduce our environmental impact by continually improving our production methods and favoring more sustainable solutions.

Our artificial flowers are made from a variety of carefully selected materials, including fabric, certain plastics and technical foams. These materials enable us to reproduce the shape, texture and detail of natural flowers as closely as possible.

Thanks to the use of quality materials and precise finishing, the flowers look and feel very realistic.

At BLÓM, we don’t just create artificial bouquets. We imagine compositions that give the illusion of life.

Our flowers are selected for their Real Touch technology, a high-end finish that reproduces the texture, softness and appearance of real flowers. To the touch and to the eye, the realism is striking.

But the BLÓM difference goes beyond the flower itself.

Each bouquet is conceived as a piece of floral design: the varieties, colors, heights and movement of the stems are studied to create a natural, elegant composition, inspired by the bouquets created by florists.

We also favor subtle, contemporary palettes, far removed from overly perfect artificial compositions. BLÓM bouquets retain a certain irregularity and lightness, giving them a natural feel.

Finally, all our creations are designed to blend into the home as a lasting decorative object.

A BLÓM bouquet won’t wilt, requires almost no maintenance and remains beautiful season after season.

In a nutshell:
realism, floral design and sustainability are at the heart of every BLÓM creation.