If you find that the order you have received does not correspond to the one you placed, please contact our customer service department as soon as possible, quoting your order number.

Our team will help you to rectify the situation as quickly as possible, either by sending you the right item or by organizing a return.

We take the greatest care in packing each order. However, if your parcel arrives damaged, please contact us as soon as you receive it.

Please send us photos of the parcel and the items concerned, together with your order number, so that our team can quickly analyze the situation.

We will of course do our utmost to offer you the most suitable solution as quickly as possible.

If you wish to return an item, please contact our customer service department via our contact form, indicating your order number and e-mail address. We will then send you the necessary return instructions.

Upon receipt of the returned item and after verification of its condition, the refund will be processed within a maximum of 30 days.

Please note that refusing a parcel on delivery does not constitute a valid returns procedure. All return requests must be notified to our customer service department before the item is dispatched.

Your order is tracked in real time by e-mail.

If you have any questions about the delivery of your parcel, our customer service team will be happy to assist you.

Orders placed during working days are generally prepared and dispatched within 24 to 48 hours. Once your order has been picked up by the carrier, you will receive a tracking number enabling you to follow the progress of your parcel.

Estimated delivery time is 2 to 3 working days.

The logistics partner is selected according to the destination country and delivery address.

Delivery may be free for purchases over a certain amount, according to the conditions in force in our store.

The manufacture of artificial flowers is based on meticulous design and the choice of carefully selected materials. Each flower is designed to reproduce the details of a natural flower: the shape of the petals, the suppleness of the stems and the nuances of color.

Production is carried out to the highest quality standards, with particular attention paid to manufacturing conditions. We take care to work with partners who respect responsible practices throughout the process.

Unlike fresh flowers, which have a limited lifespan, artificial flowers are designed to remain beautiful for many years. This means you can enjoy long-lasting floral decorations, while avoiding frequent bouquet replacements.

As part of this approach, we also seek to reduce our environmental impact by continually improving our production methods and favoring more sustainable solutions.